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How Haven works
How a home battery works
How does having a home battery prevent power outages?
Why do I need a home battery if I have solar?
Do I have to have solar to get a home battery?
Does the battery provide backup power to the whole home or just part of it?
How much backup time will the battery provide?
Are there limitations on what can be backed up?
How will Haven know which battery is best for my home?
Does Haven make its own batteries?
What brands of battery do you sell?
Are there benefits in the Inflation Reduction Act (IRA) for home battery systems?
Are there state, local or utility incentives as well?
Does Haven offer financing?
Why do I need to pay a refundable deposit? And what are Energy Order Terms?
What happens after I contract to purchase a battery?
Why is it important to use a Haven-vetted electrician?
Who do I contact to schedule my installation?
How long does it take to have my battery installed?
Are all of your installers certified?
What do I need to do to prepare for the installation?
Living with a home battery system
How do I use a home battery once it’s installed?
How does the battery know when to charge and discharge?
What is a virtual power plant (VPP) and how will I make money from one?
What do I need to know about participating in a virtual power plant?
I’ve heard about homes participating in utility demand reduction programs losing control over their heating and cooling. Will that happen to me?
How do I enroll in the virtual power plant?
How many years will the battery last?
Are you licensed to operate in California?
Where are you located?
Who do I call if I have a problem?
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