Our process

• 1

  Energy assessment

  First, we'll assess your energy usage and goals, and see if you qualify for any incentives or tax credits. You may need to provide a few documents to prove eligibility, e.g. 1040 tax form. Then we'll design a custom system proposal and service agreement.

  What you can expect:

  • Clear, honest guidance from a real human
  • A complete overview of any incentive programs, in plain language
  • No surprises – what's in your contract matches what we discuss

  1

  Energy assessment

  First, we'll assess your energy usage and goals, and see if you qualify for any incentives or tax credits. You may need to provide a few documents to prove eligibility, e.g. 1040 tax form. Then we'll design a custom system proposal and service agreement.

  What you can expect:

  • Clear, honest guidance from a real human
  • A complete overview of any incentive programs, in plain language
  • No surprises – what's in your contract matches what we discuss

  

• 2

  System design

  Once you sign your Haven agreement, we'll finalize your system design and get necessary approvals. Then we'll do a site survey, which we'll share with you for sign-off. Finally, we'll obtain permits from the city.

  Note: We’ll work hard to secure permits and approvals from your city or state as quickly as possible, but the timing can vary and delays are not uncommon.

  What you can expect:

  • Proactive updates on project status and next steps
  • Easy document submissions with clear instructions
  • A dedicated project manager who can answer your questions

  2

  System design

  Once you sign your Haven agreement, we'll finalize your system design and get necessary approvals. Then we'll do a site survey, which we'll share with you for sign-off. Finally, we'll obtain permits from the city.

  Note: We’ll work hard to secure permits and approvals from your city or state as quickly as possible, but the timing can vary and delays are not uncommon.

  What you can expect:

  • Proactive updates on project status and next steps
  • Easy document submissions with clear instructions
  • A dedicated project manager who can answer your questions

  

• 3

  Installation

  Once permits are in place, Haven will coordinate with you to arrange a day for your equipment delivery and installation. Our certified installers are trained to respect your home, your time, and your preferences.

  What you can expect:

  • On-time arrival with clear expectations for the day
  • Clean, professional work – every wire tucked, every panel aligned
  • Attention to your input – placement decisions made together

  3

  Installation

  Once permits are in place, Haven will coordinate with you to arrange a day for your equipment delivery and installation. Our certified installers are trained to respect your home, your time, and your preferences.

  What you can expect:

  • On-time arrival with clear expectations for the day
  • Clean, professional work – every wire tucked, every panel aligned
  • Attention to your input – placement decisions made together

  

• 4

  Maintenance

  Once your install is complete, we’ll get final approvals from your utility and get the system up and running. We’ll make sure you know how to use your system and are supported long after the last bolt is tightened.

  What you can expect:

  • Hands-on walkthrough of how your system works
  • Clear activation timelines and update
  • Continued access to Haven's dedicated support team

  4

  Maintenance

  Once your install is complete, we’ll get final approvals from your utility and get the system up and running. We’ll make sure you know how to use your system and are supported long after the last bolt is tightened.

  What you can expect:

  • Hands-on walkthrough of how your system works
  • Clear activation timelines and update
  • Continued access to Haven's dedicated support team